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Delete Your Data

Last updated: October 6, 2026

What data does Salva store?

Salva stores data in two places: on your device and, if you create a household for family management, in the cloud (Supabase, hosted in AWS eu-central-1 — Frankfurt, Germany, within the EU).

On-device data (never uploaded)

  • Shield state, protection mode, and sensitivity settings
  • PIN hash and biometric enrollment flag
  • Theme, schedule rules, and local activity log

Cloud-synced data (when you create a household)

  • Email address and display name (from Google Sign-In or email registration)
  • Device nicknames, OS version, and app version
  • Protection rules and schedule configurations
  • Content alert metadata (category labels, app names, short excerpts of matching text — max 200 characters)
  • Subscription status and entitlement tokens
  • Activity logs and household membership

Salva does not collect photos, contacts, location, call logs, browsing history, or advertising identifiers, and shows no ads.

Salva never uploads the contents of your screen. When the optional Screen Sentinel feature is switched on and one of your keywords matches, it sends only a short excerpt of the matching text — at most 200 characters — and that excerpt is deleted after 7 days.

Salva uses Google Firebase Crashlytics to receive crash reports, and Firebase Analytics for product analytics only if you opt in (Account → Privacy & Data; off by default). Both are described in our Privacy Policy.

How to delete your data

Option 1: In-app “Delete My Data”

The primary way to delete all your cloud-stored data:

  1. Open Salva → Settings → Account → Delete My Data
  2. Confirm the deletion
  3. All cloud-synced data (profile, devices, rules, alerts, activity logs) will be permanently deleted within 30 days

Some records are kept back from this deletion; our Privacy Policy lists them. If your account belongs to a household, one of them is a short receipt of the deletion itself: we write one for your account, and one for each device and each other adult in that household that the deletion affects. Each receipt holds the identifier of the account or device it is about, the household’s identifier, which outcome applied, a reason code from a short fixed list, and two dates. A device’s receipt also holds two SHA-256 digests taken from that device’s own pairing credential and fingerprint, so that the device can prove the receipt is about it. A receipt holds no name, email address, child data, IP address or region, but it does identify an account or a device; it is not anonymous. We keep each receipt for 180 days, so that your other devices can be told what happened when they ask. Our nightly clean-up then deletes it, within about a day. A receipt of the same kind is also written when a device is removed from a household, when an adult leaves one, and when a household is closed.

Your sign-in details (including your email address) are deleted in a separate step, straight after the rest of your data. At the moment your data is deleted, we also write a record that your sign-in details still need deleting. It holds your account’s identifier and the deletion’s status, timing and retry schedule, and nothing else from your account: no email address and no name. If deleting your sign-in details fails, for example because the sign-in service is briefly unavailable, our servers retry it automatically; if the retries do not succeed, the failure is logged for us to resolve. Your sign-in details and this record are then kept until the deletion is resolved, which can take longer than 30 days. Until your sign-in details are deleted you can still sign in, but no new data can be created for that account; once they are deleted you can sign up again as a new user. Once the deletion has been confirmed, the record is kept for 30 days and then deleted by our nightly clean-up, within about a day.

Option 2: Uninstall the app

Uninstalling Salva removes all on-device data (settings, PIN hash, local logs). However, if you created a household, your cloud-stored data remains until you use the “Delete My Data” feature or contact us. We recommend deleting your data before uninstalling.

Option 3: Clear app data

To reset Salva without uninstalling:

  1. Open Settings on your device
  2. Go to Apps → Salva → Storage
  3. Tap Clear data and Clear cache

Option 4: Request account deletion by email

If you can no longer access the app, email us at [email protected] with the subject “Delete My Data” and the email address associated with your Salva account. We will process your request within 30 days.

Google Play subscription

Subscription billing is managed entirely by Google Play. To cancel your subscription and remove billing data:

  1. Open the Google Play Store app
  2. Tap Menu → Subscriptions → Salva
  3. Tap Cancel subscription

For questions about Google Play billing data, refer to Google’s support page.

Contact us

If you have any questions about data deletion or need assistance, email us at [email protected]. We aim to respond within 24–48 hours on business days.